Introduction The most crucial component of the 21st century library is the user. Every effort put into the establishment of a 21st century library is wasted if the library is not meant for use. According to Nwalo (2003) the library user is undisputedly, the most important person in any library setting. The library user is the focal point to the 21st century library and information services, as the library primarily exist to satisfy the user (Aina, 2004). This is the reason why the mission statement of any library always reflects the determination of the other components of the library to render excellent services to library users. As such, a library is said to be productive when the library users are satisfied.
