The commercial and multifamily mortgage servicing industry is emerging from a historically tumultuous period. In recent years, mortgage servicers faced a host of challenges as the national economy slipped into a recession, and credit issues resulted in significant increases in delinquencies and defaults. As the economy continues on its path to recovery, loan servicers are focusing more on future opportunities and how to succeed in an evolving industry. The economic and operational issues that resulted from delinquencies, defaults and shrinking portfolios appear to be stabilizing. As a result, servicers are evaluating how to improve their operational efficiency and productivity. For many, the successful utilization of emerging technology will be the hallmark of success in the commercial loan servicing arena.
