The office manager at the Garden Depot was growing increasingly concerned with the inability of the landscaping manager to handle his workload and subordinates. The landscape manager's poor management left the office manager to solve the division's problems. The office manager needed to take action to reduce her workload and to ensure she received accurate information from the landscaping division. The case is designed to introduce students to managing workplace conflict and allow students to apply concepts in motivation, leadership, power and influence in an organizational context. Students are asked to form action plans from the perspective of a lower-level manager, based on limited information.
